At Austronix Unity Enterprises Pvt Ltd, we aim to provide reliable and professional digital technology services. Our services may include software development, website and application development, AI solutions, cloud services, digital marketing, automation, consulting, maintenance, and other customized digital services. Because our services may involve planning, development, design, configuration, resource allocation, and customized work, refund eligibility depends on the nature and stage of the service.
Before starting a project, Austronix may require an advance payment or initial payment as agreed in the proposal, quotation, invoice, or service agreement. Once work has started, the advance amount may be non-refundable because resources, development time, third-party services, infrastructure, and other project activities may already have been committed.
A refund may be considered when
Follow these steps to submit a refund or cancellation request.
Contact the Austronix Sales Team
If you believe you are eligible for a refund or cancellation, contact the Austronix Sales Team using the official contact details provided on our website, quotation, invoice, or service agreement.
Provide your invoice or project details
Please provide the relevant invoice number, registered email address, project or service name, payment details, and a brief explanation of your refund or cancellation request so that our team can review the matter accurately.
Our team will review the request
Austronix will review the request based on the applicable quotation, invoice, service agreement, project status, work already completed, and any third-party or non-refundable costs associated with the service.
Approved refunds will generally be returned through the original payment method, unless another method is agreed upon by Austronix and the customer.
Refunds may not be available in situations including, but not limited to
If a refund is approved, Austronix will initiate the refund through the applicable payment method or process agreed with the customer. The time required for the amount to appear in the customer’s account may depend on the payment provider, bank, payment gateway, or other financial institution involved.
If a customer requests cancellation after a project has started, Austronix may calculate the amount payable based on the work completed, resources committed, third-party costs, and other applicable project expenses. Any remaining eligible balance may be refunded according to the applicable quotation, invoice, or service agreement.
Requests that introduce new features, additional pages, additional integrations, additional revisions, new functionality, or requirements outside the original scope may be treated as additional work and may require a revised quotation or additional payment.
Customers are responsible for providing accurate information, required content, approvals, credentials, access, and feedback within the agreed timeframe. Delays caused by missing customer information or approvals may affect project timelines and do not automatically create a right to a refund.
For questions regarding cancellations, refunds, invoices, or service payments, please contact Austronix Unity Enterprises Pvt Ltd through our official website or the contact information provided in your quotation, invoice, or service agreement.
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